> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://granite.mightystone.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Seller > What should I do if I can not prepare the products for shipment?

Sign in. Click 'Contact Support' menu icon. Contact support using your preferred collaboration method. Support team will promptly respond and address the need.

${youtube}[What should I do if I can not prepare the products for shipment?](9RPsH0R_4Lw)