Quick Start Guide

• Buyer > How to get started?

  Greetings! Welcome to the MightyStone® family. Please follow the steps listed below and rapidly begin your success journey with MightyStone®. Install Mobile App: MightyStone® is a technology innovation company focusing on digital business enablement for businesses worldwide. Access the MightyStone® platform conveniently through the MightyStone® granite mobile app availabPopular

Install

• Buyer > What are the benefits and features of MightyStone®?

  MightyStone® Enabling LEAN Trading Worldwide Welcome to MightyStone®, the digital platform that can revolutionize your business. With MightyStone®, you can unlock global opportunities and take your business to new heights. Power up your business with MightyStone®! Are you ready to take your business to the next level? Discover the power of MightyStone®. Our digital platform empowers businesses with cutting-edge features and advanced functionalities that will revolutionize your operations. FroFew readers

• Buyer > How to install?

  Go to Apple AppStore if your mobile device runs iOS. Go to Google PlayStore if your mobile device runs Android OS. The mobile app supports multiple iOs and Android OS versions. The mobile app support both phones and tablets that run iOs and Android OS. Search for MightyStone. Install MightyStone mobile app. Hint: When a new version of the MightyStone mobile app is released, the older version mobile app prompts you to upgrade during the sign in. Close the mobile app, repeat the steps above to quiFew readers

• Buyer > Where can I find the user manual?

  Buyer manual is available at: https://www.mightystone.com/mightystonebuyermanual.pdf.Few readers

• Buyer > Where can I find more information on MightyStone®?

  Please access more information at: https://granite.mightystone.help/en/category/buyer-r6cmaa/Few readers

• Buyer > Where can I find the links to install the mobile app?

  Please use the links below to install the MightyStone® granite mobile app, to access the MightyStone® digital platform for premium surfaces that include but not limited to: Granite, Marble, Quartzite, Limestone, Sandstone, Travertine, Soapstone, Slate, Quartz, Concrete, Ceramic, Porcelain, Solid Surface, Recycled Glass, Recycled Aluminum, Zinc etc. iOS devices: https://apps.apple.com/us/app/mightystone-granite/id1516133847 Android devices: https://play.google.com/store/apps/details?id=com.mightFew readers

Sign up

• Buyer > How to sign up?

  Install MightyStone granite mobile app from App Store or Play Store on your mobile device. Launch the mobile app. Click on Sign up link. Provide email and password for your login. Choose the 'Buyer' role you play in marketplace. Choose the country from where you operate your business from. Agree terms and click Sign Up. Apple AppStore Google PlayStoreFew readers

• Buyer > Where can I find the Terms of Services?

  Please click on the URLs listed below to access the Terms of Services. The menu item TOS on the website, when clicked will also provide the Terms of Services. https://www.mightystone.com/terms.html https://www.mightystone.help/terms.htmlFew readers

• Buyer > What services are offered by MightyStone® digital platform?

  Greetings! MightyStone® digital platform enables you to operate as a digital business instantly. From secure payment methods to customizable branding options, cross-border connections, and round-the-clock support, MightyStone® has it all. Listed below are the detail set of features and services offered to the users of the platform:Few readers

• Buyer > How to verify email during sign up?

  Notice the message that the email has been sent for verification. Launch your email application. Click on the email received from MightyStone for email verification. Hint: Please check your spam folder if it's the first time you are receiving the email from MightyStone. Click on the link provided in the email body to verify that the email id you used for sign up. Notice the message that says the email has been verified. Click Sign up button to continue with the rest of the sign up process. yoFew readers

• Buyer > How do I request for a demo?

  For the MightyStone digital platform feature demonstration or for the demo on how to get started, please contact the customer success team through any of the support channels such as call, chat, WhatsApp, email, social media, in-app etc. You can also directly book the time in some of our customer success team member's calendars available in different time zones using the links below: https://calendly.com/yamini-sankarrao-mightystone/30min https://calendly.com/himanshu-kumar-mightystone/30minFew readers

Sign in

• Buyer > How to reset password?

  Launch MightyStone granite mobile app. Provide your sign in email. Click the Reset Password link to receive the email with a link to change the password.Some readers

• Buyer > How to verify phone during sign up?

  Based on your location, phone verification is also enabled by the platform in addition to email verification during the sign up process. After providing the phone number on Sign Up page, a code will be sent to your phone. Collect the code and provide it when requested on the sign up page. Once the code is verified, continue with the rest of the sign up process.Few readers

• Buyer > How to sign in?

  Launch the MightyStone mobile app on your mobile device. The mobile devices supported include but not limited to phones and tablets that run iOS and Android OS. Sign in using your credentials. Apple AppStore Google PlayStoreFew readers

User Profile

• Buyer > What is buyer credit and why is it given?

  For each purchase, the platform adds buyer credit, which reduces the total price of the next purchase. Buyer credit is also awarded based on multiple factors throughout the buyer's entire transaction process. Users can view their buyer credit at any time in their profile by clicking the shopping cart icon, where the credit is shown deducted from the purchase total prior to checkout.Popular

• Buyer > How do I get my account removed / deleted?

  Please contact support to remove / delete your account after logging in to the app.Popular

• Buyer > How to add user profile?

  Install the mobile app. Sign up as buyer. Verify details to Sign in. Add user profile during this first time sign in.Few readers

• Buyer > How to update user profile?

  Sign in. Click on the 'User Profile'. Update the field that are editable and save.Few readers

Search

• Buyer > How do I know the difference between domestic and international catalog bundles?

  Sign in. View the available list of catalog bundles. Hint: If the 'port of loading' is 'na' then the product bundle is limited to domestic trade (meaning can be shipped only within your location/country). If the port of loading is not 'na' then the product bundle is international. You can set in customize profile, your preference to view only domestic product bundles, or just the international product bundles or both.Some readers

• Buyer > How to search for a specific product bundle?

  Sign in to view the available catalog bundles. Notice the hint text inside the search field. Provide the search string that is relevant to the hint text. Hint: If the search string's hint text says 'color', providing 'black' will search for black color product bundles.'Some readers

• Buyer > Where are all the available product bundles displayed?

  Sign in. Notice all the list of available catalog bundles displayed on your home page. Hint: Click the 'Home' menu icon to return to the home page to view the list of all the available catalog bundles.Few readers

• Buyer > How do I know the search result string in search results?

  Sign in. View the list of available product bundles. Provide a search string such as product type and click search. Notice the message on the top that shows results shown for "search string".Few readers

• Buyer > How to perform search?

  Sign in. If you notice a Search box at the top middle of the page, the search is enabled to search the content displayed on the page. Hint: For example, after you sign in to see the list of available catalog bundles, you can search for a specific product by product type or color as described inside the Search box.Few readers

• Buyer > What additional details are provided for domestic compared to international?

  Sign in, View the available list of catalog bundles. Hint:If the 'port of loading' is 'na' then the catalog bundle is limited to domestic trade (meaning can be shipped only within your location/country). If the port of loading is not 'na' then the catalog bundle is international. You can set in customize profile, your preference to view only domestic product bundles, or just the international product bundles or both. The domestic catalog bundle provides additional details such as the distance anFew readers

• Buyer > How do I know if the payment made by me has been received?

  You will receive an email notification when the payment made by you has been received.Few readers

Product Details

• Buyer > How to view sample product bundle images?

  Sign in. Notice the list of available catalog bundles on your home page. Click on the product image displayed next to each catalog bundle image. View the additional details of the catalog bundle including sample catalog bundle images and videos.Few readers

• Buyer > What is the difference between Price per Sq.Ft vs Price per Unit display?

  MightyStone® digital platform offers various types of products for trading. If the product falls under the surfaces category, for example, a granite slab, the price is displayed as per “Sq. Ft”. If the product falls under the non-surfaces category, for example, a Headstone & Monument, the price is displayed as per “Unit”.Few readers

• Buyer > How to view product details?

  Sign in. Notice the list of available catalog bundles on your home page. Click on the product image displayed next to each catalog bundle image. View the additional details of the catalog bundle.Few readers

Shopping Container

• Buyer > How to whatsapp seller?

  Sign in. Click on 'Shopping Container. Notice the 'Whatsapp Seller' icon for each product bundle in the shopping container. Click on WhatsApp icon to launch WhatsApp application configured in your mobile device.Popular

• Buyer > How to negotiate with seller and view negotiated price?

  Sign in. Choose the catalog bundle, provide the quantity to purchase and add it to the shopping container. This creates the new product bundles from the catalog bundle. Click on 'Shopping Container'. Contact the seller using one of the contact methods and negotiate. Hint: Seller should be able to see the seller's product bundles that you added to your shopping container. Seller can make the updates to the price which are reflected in your shopping container. Refresh your shopping container by clPopular

• Buyer > Can product bundles from multiple sellers be purchased at the same time?

  Yes. Select the catalog bundle, provide the quantity to purchase and add to the shopping container. This creates the product bundles based on the quantity chosen. Notice the available catalog bundles list changed based on the product bundle added. You will be able to add product bundles from multiple sellers provided they all ship from the same port if it's an international purchase OR provided they all ship within the same country if it's a domestic purchase.Some readers

• Buyer > How to collaborate for delivery in the absence of shipper?

  Sign in. Click on the 'Shopping Container'. Notice the methods such as email, sms, phone and whatsapp icons listed to contact the seller of each product bundle. Contact seller to collaborate directly for the delivery. Hint: You can introduce your own shipping agent to the seller to collaborate. Or you can negotiate with the seller to deliver and get the delivery costs added by the seller to the product bundles that you added to shopping container. Hint: Seller should be able to see that you adFew readers

• Buyer > Where are the available financiers located?

  The available list of financiers are from your location (country).Few readers

• Buyer > How to update the shopping container?

  Sign in. Click on the 'Shopping Container'. Delete the product bundles as required. Notice the shopping container refreshes accordingly. Click on the 'Home' icon to view the available catalog bundles. Select the catalog bundle, provide the quantity to purchase and add to the shopping container by clicking the 'plus' icon displayed next to each available catalog bundle. Click on the shopping container icon to see the updates.Few readers

• Buyer > How to choose shipper from shippers in my network?

  Sign in. Click on 'Shopping Container'. If the shipper is available for the route that ships from the product bundle's port of loading to your location, a check mark shows to 'select shipper'. Click on the check mark to see the list of shippers. Hint: Notice that the shipper list includes only the shippers in your network, that provide shipping service for the route associated with the order in your shopping container. Select the shipper by clicking the write icon. youtube How to choose shipFew readers

• Buyer > How to negotiate with shipper and view negotiated price?

  Sign in. Click on 'Shopping Container'. Contact shipper using one of the contact methods. Hint: When you select the shipper, the contact methods such as email, sms, phone, whatsapp are enabled automatically to contact the shipper. Connect shipper and negotiate. Hint: Shipper should be able to see that you selected shiper for your order in your shopping container. Shipper can make the price change for the route associated with your order in your shopping cart. Refresh your shopping container by cFew readers

• Buyer > How to remove the bundle from the shopping container?

  Sign in. Click on the 'Shopping Container'. Delete the product bundles as required. Notice the shopping container refreshes accordingly. Click on the 'Home' menu icon to view the available catalog bundles. Select the catalog bundle, provide the quantity to purchase and add to the shopping container by clicking the 'plus' icon displayed next to each available product bundle. Click on the shopping container icon to see the updates. youtube How to remove the bundle from the shopping container?Few readers

• Buyer > How to coordinate with the seller for the shipping service?

  Buyer after selecting the bundle, will see if the seller prefers to ship Buyer contacts the seller for the shipping service after adding the bundle to the cart Seller launches the select inventory, adds the shipping charges which will automatically increase the sq.ft price, saves the new price Buyer refreshes the shopping cart to see the new price. No 'include shipping' option is available (no shippers can be chosen at this point Seller will ship and deliver the product similaFew readers

• Buyer > How to add products to shopping container?

  Sign in to view the available catalog bundles. Select the catalog bundle, provide the quantity to purchase and add to the shopping container by clicking the 'plus' sign. Notice the product bundles get created based on the quantity provided and got added to the shopping container with a numeric digit displayed next to the shopping container icon. Notice the available catalogs in your Home page is changed based on the product bundles you added. Notice the message 'Showing results for 'details of tFew readers

• Buyer > How do I choose a different financier using Pay Later option?

  We recommend you to begin the purchase process again by adding the product bundles, select 'Pay Later' payment method option during checkout and select a new financier of your choice from the available list.Few readers

• Buyer > How to call seller?

  Sign in. Click on 'Shopping Container'. Notice the 'call seller' icon for each product bundle in the shopping container. Click on call con to launch phone application configured in your mobile device.Few readers

• Buyer > How to choose financier from financiers in my network?

  Sign in. Click on 'Shopping Container'. Click on the 'Pay Later' option if it's enabled for your location to see the list of financiers. Hint: Notice the list of financiers in your network provided the financier is from your location (country), select your financier by clicking the plus icon, and complete the finance request by logging in to your bank account to allow the asset report to be shared with your financier. When selected, your financier should be able to see your finance request alongFew readers

• Buyer > What information is sent to the financier when I use Pay Later option?

  With your approval while navigating through the "Pay Later" payment method option, an automatically generated asset report by 3rd party will be shared with the financier you select during the checkout process using the "Pay Later" payment method.Few readers

• Buyer > How to view the shopping container?

  Sign in to view the available inventory. If the product bundles are already added to the shopping container within the last 24 hours, the shopping container icon on the top right hand side of the page will show the number of product bundles already added to the shopping container. More product bundles can be added by clicking on the 'plus' icon displayed next to each available product bundle. Click on the shopping container to view the product bundles and other details to review prior to checkouFew readers

• Buyer > How long the product bundles are kept in shopping container?

  Product bundles added to the shopping containers are kept for 24 hours. Hint: Due to the varying nature of the prices and availability, we recommend you to complete the purchase soon after the product bundles are added to the shopping container.Few readers

• Buyer > How to sms seller?

  Sign in. Click on 'Shopping Container'. Notice the 'SMS Seller' icon for each product bundle in the shopping container. Click on sms con to launch phone application configured in your mobile device. Hint: The from user of the sms is the phone number of your mobile device.Few readers

• Buyer > How to choose financier from available financiers?

  Sign in. Click on 'Shopping Container'. Click on the 'Pay Later' option if it's enabled for your location to see the list of financiers. Hint: Notice that the financier may not necessarily be available though the Pay Later is enabled for your location. Please invite your financier to join the platform from your customize profile page. Once your financier signs up, repeat the steps listed above, select your financier by clicking the plus icon, and complete the finance request by logging in to youFew readers

• Buyer > How to choose shipper from available shippers?

  Sign in. Click on 'Shopping Container'. If the shipper is available for the route that ships from the product bundle's port of loading to your location, a check mark shows to 'select shipper'. Click on the check mark to see the list of shippers. Hint: Notice that the shipper list includes all the shippers that provide shipping service for the route associated with the order in your shopping container. Select the shipper by clicking the plus icon. youtube How to choose shipper from availableFew readers

• Buyer > How to email seller?

  Sign in. Click on 'Shopping Container'. Notice the 'email seller' icon for each product bundle in the shopping container. Click on email con to launch email application configured in your mobile device. Hint: The from user of the email is the user you configured in your email application. Add your email account in your mobile device if the email is not configured yet on your mobile device.Few readers

• Buyer > Who will send my asset report to the financier when I use the Pay Later option?

  Plaid receives approval from you while navigating through the paylater payment method option to share your asset report with the financiers. The financier you selected will have the option to receive your asset report from Plaid when you use the Pay Later option.Few readers

• Buyer > How to place the order?

  Sign in. Click on the 'Shopping Container'. Review the order summary. Agree Terms of Services. Click on the preferred payment method. Complete checkout as required by the payment method. Notice the purchase order generated.Few readers

• Buyer > Where are the available shippers located?

  The available shippers shown to you are based on the shipping status availability for the route that ships from the product bundle's port of loading to your location.Few readers

Navigation

• Buyer > How do I navigate to different pages?

  Sign in. Click on 'Contact Support' menu icon. Download the user manual. Go to the page in user manual that describes the user navigation to different pages of the mobile app.Few readers

Payment Method

• Buyer > What are the details of bancontact payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If bancontact payment method is enabled for your location, it will be displayed as a checkout option. Click the bancontact payment method option. Notice that you will be navigated to the bancontact interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order. youtube What are the details of bancontact payment method?Few readers

• Buyer > What are the details of ideal payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If ideal payment method is enabled for your location, it will be displayed as a checkout option. Click the ideal payment method option. Notice that you will be navigated to the ideal interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of plaid ach bank debit payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If plaid ach bank debit payment method is enabled for your location, it will be displayed as a checkout option. Click the plaid ach bank debit payment method option. Notice that you will be navigated to the plaid interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order. youtube What are the details of plaid ach baFew readers

• Buyer > What are the details of giropay payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If giropay payment method is enabled for your location, it will be displayed as a checkout option. Click the giropay payment method option. Notice that you will be navigated to the giropay interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order. youtube What are the details of giropay payment method? (-XRUn0eZw58Few readers

• Buyer > What are the details of eps payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If eps payment method is enabled for your location, it will be displayed as a checkout option. Click the eps payment method option. Notice that you will be navigated to the eps interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the payment gateways associated?

  The current payment gateways supported are Stripe, Razorpay, PayPal and Plaid.Few readers

• Buyer > What are the details of p24 payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If p24 payment method is enabled for your location, it will be displayed as a checkout option. Click the p24 payment method option. Notice that you will be navigated to the p24 interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of sepa payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If sepa payment method is enabled for your location, it will be displayed as a checkout option. Click the sepa payment method option. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of wiretransfer payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If wiretransfer payment method is enabled for your location, it will be displayed as a checkout option. Click the wiretransfer payment method option. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of alipay payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If alipay payment method is enabled for your location, it will be displayed as a checkout option. Click the alipay payment method option. Notice that you will be navigated to the alipay interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of paypal payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If paypal payment method is enabled for your location, it will be displayed as a checkout option. Click the paypal payment method option. Hint: If the paypal payment via QR Code is enabled, you can launch your paypal business app, scan the Paypal QR Code provided by the mobile app, verify details and complete the transaction. Otherwise, notice that you will be navigated to tFew readers

• Buyer > What payment methods are offered?

  The platform offers a wide variety of trusted payment methods offered by the industry standard gateways. The payment methods displayed for you to use during the checkout after clicking the shopping container and accepting the terms of service, depend on your location (country). Available payment methods include but not limited to are: net banking, ach bank debit, sepa debit, alipay, paypal, giropay, bancontact, eps, ideal, p24, sofort, wire transfer, paylater. Available payment gateways includeFew readers

• Buyer > What are the details of sofort payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If sofort payment method is enabled for your location, it will be displayed as a checkout option. Click the sofort payment method option. Notice that you will be navigated to the sofort interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order.Few readers

• Buyer > What are the details of razorpay payment method?

  Sign in. Select catalog bundle. Provide quantity to add product bundles to purchase and click on shopping container. Hint: If razorpay payment method is enabled for your location, it will be displayed as a checkout option. Click the razorpay payment method option. Notice that you will be navigated to the razorpay interface. Follow the steps requested, complete the checkout to receive the automatically generated purchase order. youtube What are the details of razorpay payment method? (Ayq7F8cFew readers

Payment Tracking

• Buyer > How to do payment tracking?

  Sign in. Click on Payment tracking menu icon to go to the Payment tracking page. Hint: On payment tracking page, notice the payments you made and the payment pending by each purchase order. When you choose to pay the pending payment, notice that the payment method you chose for the first payment of the purchase order will be chosen by default to pay all the subsequent pending payments. Depending on the total payment required for the purchase order, the total payment splits in to multiple pendingFew readers

Shipment Tracking

• Buyer > How to do shipment tracking?

  Sign in. Click on the 'Shipment Tracking' icon. Hint: The shipment tracking instantly shows the updates made by the shipper.Few readers

Order Tracking

• Buyer > How to confirm the order?

  Sign in. Click on 'Order Tracking' menu icon. Click on the product image displayed next to each product bundle. Notice the images uploaded by the seller for each unit of the product bundle along with a QR code. Review images and confirm the order by making the remaining pending payments.. Hint: To confirm the order by making the remaining pending payments, copy the associated purchase order from the order tracking page. Click on the 'Payment Tracking' menu item. Paste the purchase order you copiSome readers

• Buyer > How to review product images uploaded by seller?

  Sign in. Click on 'Order Tracking' menu icon. Click on the product image displayed next to each product bundle. Notice the images uploaded by the seller for each unit of the bundle along with a QR code for your review and confirm the order by making the remaining pending payments.Few readers

• Buyer > What are the status changes of a transaction?

  After you checkout, the transaction status changes from Purchased->Uploaded->Confirmed->Shipped->Delivered.Few readers

• Buyer > How to track the order for delivery?

  Sign in. Click on 'Shipment Tracking'. Locate/Search for the purchase order to know the shipment tracking.Few readers

• Buyer > How to do order tracking?

  Sign in. Click on the 'Order Tracking' menu item. Hint: You will see the product bundles by each purchase order here. Leverage the search feature to filter the product bundles. For example, copy the purchase order, paste it in search box and click the magnifying glass icon to search. You will see the product bundles that are part of that purchase order. You can also click the product image to see additional details.Few readers

• Buyer > How to check availability for repeat order?

  Sign in. Click on 'order Tracking' menu icon. Notice the 'plus' icon displayed next to the product bundle. Click on the plus icon. Now you will see the list of available product bundles to repeat the same order.Few readers

Repeat Order

• Buyer > How to do a recurring order?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'plus' icon displayed next to the product bundle. Click on the plus icon. Now you will see the list of available product bundles to repeat the same order. Identify the product bundle displayed from the same seller. Click the 'plus' icon displayed next to the product bundle to add the product bundle to the shopping container. Click on the shopping container. Review the summary and complete the purchase.Few readers

• Buyer > How to do a repeat order?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'plus' icon displayed next to the product bundle. Click on the plus icon. Now you will see the list of available product bundles to repeat the same order. Click the 'plus' icon displayed next to the product bundle to add the product bundle to the shopping container. Click on the shopping container. Review the summary and complete the purchase.Few readers

Favorite

• Buyer > How to know my favorite?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, add the seller, shipper and/or the financier to your network. Notice that the seller, shipper and/or financier you added to your network will have a heart symbol displayed next to their product or service offering.Few readers

• Buyer > How to set my favorite?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, add the seller, shipper and/or the financier to your network. Notice that the seller, shipper and/or financier you added to your network will have a heart symbol displayed next to their product or service offering.Few readers

Customize Profile

• Buyer > How to invite trading partners to my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide the list of emails of your business connections separated by semicolon. Click on 'Send Invite' button. Hint: An email will be sent, on behalf of you, to each of your invited business connection to join the platform. When the business connection (e.g. seller, shipper, financier etc.) signs up, the business connection will automatically be added to your network. The business connections added to your network will be shown as favorites duringFew readers

• Buyer > How to add my preferences?

  Sign in. Click on the 'Customize Profile' menu icon. Add you preferences. Hint: Notice that the 'customize profile' page was also shown to you during the sign up.Few readers

• Buyer > How do I customize profile?

  During the Sign up, customize profile screen is shown to you. You can also click on the 'Customize Profile' menu icon after Sign in. Hint: Use custom profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'customize profile' menu icon after sign in. For example, you can invite your trading partners to join the platform. Your trading partners will get the email to sign up. After they sign up, they will automaFew readers

• Buyer > What features are offered in custom profile?

  During the Sign up, customize profile screen is shown to you. You can also click on the 'customize profile' menu icon after Sign in. Hint: Use customize profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'customize profile' menu icon after sign in. For example, you can invite your trading partners to join the platform. Your trading partners will get the email to sign up. After they sign up, they will autFew readers

• Buyer > How to add product preferences for custom display on my Homepage?

  Sign in to the MightyStone® digital platform using the MightyStone® granite mobile app. Navigate to the customize profile. Notice the products offered for trading through the platform. Select the products that you prefer to see from the sellers and save. You will then be able to see only those products offered by the sellers. You can update your preferences as needed later through the customize profile. Please notice that the same customize profile is available during the sign-up process as wellFew readers

• Buyer > How to update my preferences?

  Sign in. Click on the 'Customize Profile' menu icon. Update you preferences.Few readers

• Buyer > How to enable the notifications?

  You can optionally select the "Get notifications" preference in customize profile to receive the push and email notifications that you don't get by default. For additional information, please contact support.Few readers

• Buyer > How to enable other preference?

  Other preference in customize profile has options for you to choose depending on your role. Please review the helpdesk article relevant to each option or contact support for additional assistance.Few readers

• Buyer > How to enable country preference?

  Selecting country preference in customize profile is required. Based on the Trade, Product, Country preferences selected, buyer will see the seller products.Few readers

• Buyer > How to enable product preference?

  Selecting product preference in customize profile is required. Based on the Product preferences selected, buyers will only see the seller products that fall in to selected product category.Few readers

Push Notifications

• Buyer > How to send instant notifications to sellers in my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide notification message in the text box shown above the 'notify sellers' button. Click on 'notify sellers' button. Hint: A push notification will be sent, on behalf of you, to sellers in your network.Few readers

• Buyer > How to send instant notifications to shippers in my network?

  Sign in. Click on 'Customize Profile' menu icon Provide notification message in the text box shown above the 'notify shippers' button. Click on 'notify shipper' button. Hint: A push notification will be sent, on behalf of you, to shippers in your network.Few readers

• Buyer > How to send instant notifications to financiers in my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide notification message in the text box shown above the 'notify financiers' button. Click on 'notify financiers' button. Hint: A push notification will be sent, on behalf of you, to financiers in your network.Few readers

• Buyer > What kind of push notifications are sent and when?

  As a buyer, you receive push notifications during the transaction as shown below: Deposits made. Please verify. Product image uploaded. Review and pay the rest, Product confirmed. WIll soon be shipped. Product shipped. Track using shipment tracking. Product delivered. Rate transaction. Thank you. Finance request submitted. No action needed. Transaction feedback.Few readers

Email Notification

• Buyer > What kind of email notifications are sent and when?

  As a buyer, you receive email notifications during the transaction as shown below: Send email when product is purchased. Send email when intermediate payments are made. Send email when purchase confirmed after buyer makes the last payment. Send email when shipped. Send email when delivered.Few readers

Rating

• Buyer > How to add rating?

  Sign in. Click on the 'Ratings Tracking' menu icon. Provide rating by clicking the stars. Hint: The ratings help sharing the constructive feedback to the stakeholders involved in the transaction.Few readers

• Buyer > How to share rating?

  Sign in. Click on the 'Ratings Tracking' menu icon. Provide rating by clicking the stars. Share the ratings with the stakeholder by clicking the 'share rating' icon. Hint: Notice that the ratings can be provided to the orders delivered. The ratings help sharing the constructive feedback to the stakeholders involved in the transaction.Few readers

Support

• Buyer > How to submit a support incident?

  Sign in. Click on 'Contact Support' menu icon. Provide the description of the issue in the text box provided above the 'Submit Incident' button. Click 'Submit Incident' button to submit the incident.Few readers

• Buyer > How to call support?

  Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, WhatsApp, chat and submit incidents.Few readers

• Buyer > How to automatically send order details to support?

  Sign in. Click on the 'Order Tracking' menu item. Click on the 'email support' icon displayed next to the product bundles. The email application in you mobile device launches with a new email composed automatically to support team with the product bundle details listed in the email body. Add your query to the email body and email subject as required and send the email to support team. Hint: You will see the product bundles by each purchase order here. Leverage the search feature to filter the prFew readers

• Buyer > What's new in the latest release?

  2.2.328+1428 Published date: October 31, 2024 The payment for the buyer via wire transfer is now divided into two equal parts when the seller provides a zero down payment option. Specifically, when the seller allows the buyer to place a purchase order without an initial payment, the total amount due is separated into two installments. This arrangement permits the buyer to make the first installment after assessing the images of the shipment uploaded by the seller, while the second installmentFew readers

• Buyer > How to chat with support?

  Sign in. Click on 'Contact Support' menu icon. Click 'Chat with Support' icon to submit the incident.Few readers

• Buyer > How to email support?

  Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, whatsapp, chat with support team and submit incidents.Few readers

Process

• Buyer > What is the end to end delivery process?

  A bundle with premium surface products added by a seller is considered a "unit for purchase" by the buyer. A Maximum of 6 such bundles can fit in one 20-foot container. The weight of premium surface products that fit in each bundle must be equal to or lesser than the maximum weight allowed in each bundle. This weight will be calculated automatically based on the dimensions of the premium surface products and the seller will be notified of this information at the time of adding the bundles. OnceFew readers

• Buyer > How to trade both domestic and international?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, turn on the 'trade both domestic and international'. Notice that you will only be able to view domestic (ships from port is 'n') and the international product bundles (ships from port is NOT 'na').Some readers