Install
Seller > How to install?
Go to Apple AppStore if your mobile device runs iOS. Go to Google PlayStore if your mobile device runs Android OS. The mobile app supports multiple iOs and Android OS versions. The mobile app supports both phones and tablets that run iOs and Android OS. Search for MightyStone. Install MightyStone mobile app. Hint: When a new version of the MightyStone mobile app is released, the older version mobile app may prompt you to upgrade during the sign in. Close the mobile app, repeat the steps above toPopularSeller > Where can I find the user manual?
Seller manual can be found at https://www.mightystone.com/mightystonesellermanual.pdf.Few readersSeller > What are the benefits and features of MightyStone®?
MightyStone®
Enabling LEAN Trading Worldwide
Welcome to MightyStone®, the digital platform that can revolutionize your business. With MightyStone®, you can unlock global opportunities and take your business to new heights.
Power up your business with MightyStone®!
Are you ready to take your business to the next level? Discover the power of MightyStone®. Our digital platform empowers businesses with cutting-edge features and advanced functionalities that will revolutionize your operations. FroFew readersSeller > Where can I find more information on MightyStone®?
Please access more information here: https://granite.mightystone.help/en/category/seller-18veiek/Few readersSeller > Where can I find the links to install the mobile app?
Please use the links below to install the MightyStone® granite mobile app, to access the MightyStone® digital platform for premium surfaces that include but not limited to: Granite, Marble, Quartzite, Limestone, Sandstone, Travertine, Soapstone, Slate, Quartz, Concrete, Ceramic, Porcelain, Solid Surface, Recycled Glass, Recycled Aluminum, Zinc etc.
iOS devices: https://apps.apple.com/us/app/mightystone-granite/id1516133847
Android devices: https://play.google.com/store/apps/details?id=com.mightFew readers
Sign up
Seller > How to select preferred products for a quick access to add?
Sign in. Click on 'Customize Profile' menu icon. The product preference can be chosen by industry(s), product type(s) offered by the industry(s), and the generic product catalog(s) name offered within the industry(s). If the generic product catalog(s) name is not relevant, Seller can add their own product(s) names to choose from while adding their product catalog(s). By choosing the generic product catalog(s) name, Seller can see the real-time pricing trends while adding or editing their productPopularSeller > What services are offered by MightyStone® digital platform?
Greetings! MightyStone® digital platform enables you to operate as a digital business instantly. From secure payment methods to customizable branding options, cross-border connections, and round-the-clock support, MightyStone® has it all.
Listed below are the detail set of features and services offered to the users of the platform:Some readersSeller > How to sign up?
Install MightyStone granite mobile app from App Store or Play Store on your mobile device. Launch the mobile app. Click on Sign up link. Provide email and password for your login. Choose the 'Seller' role you play in marketplace. Choose the country from where you operate your business from. Agree terms and click Sign Up.
Apple AppStore
Google PlayStore
yoSome readersSeller > Where can I find the Terms of Services?
Please click on the URLs listed below to access the Terms of Services. The menu item TOS on the website, when clicked will also provide the Terms of Services.
https://www.mightystone.com/terms.html
https://www.mightystone.help/terms.htmlFew readersSeller > How to select pricing plan during sign up?
Launch mobile app. Click on 'Sign Up' link. Follow the steps to sign up. Select the pricing plan while adding the user profile during the sign up process. For more information on pricing model, please visit: https://www.mightystone.com/pricing.htmlFew readersSeller > How do I request for a demo?
For the MightyStone digital platform feature demonstration or for the demo on how to get started, please contact the customer success team through any of the support channels such as call, chat, WhatsApp, email, social media, in-app etc.
You can also directly book the time in some of our customer success team member's calendars available in different time zones using the links below:
https://calendly.com/yamini-sankarrao-mightystone/30min
https://calendly.com/himanshu-kumar-mightystone/30minFew readers
Inventory
Seller > How to update the price in a specific product bundle while negotiating with the buyer?
Sign in. Click on 'Selected Inventory' menu icon. Locate/Search the product bundle that you want to update the price for the buyer. Edit the product bundle to update the price and save. Hint: The price updated is updated exclusively for that specific product bundle of the buyer's transaction only. Please ensure your buyer refreshes the shopping container by clicking the shopping container icon to see the updated price.
youtube How to update the price of a product in a specific bundle negotiaPopularSeller > How to add a new product?
The MightyStone® digital platform has built-in industry names, product types, associated finish types, and pricing metrics like per square foot or per unit. You can use the generic product names or create custom names when adding a catalog bundle. Buyers select a catalog bundle, enter the quantity, and add to their shopping cart. This creates new product bundles from the catalog bundle and generates a purchase order when the first payment is made. These bundles are used for purchase order fulfiPopularSeller > How do I update the price of a product in a specific catalog bundle?
Sign in. Click on 'Edit Catalog'. Locate/Search for the catalog bundle. Edit the bundle using the 'Edit' icon. Update the price as required and save. Hint: In addition to the price, you can update other characteristics.PopularSeller > How to add the international catalog bundles with sample images?
Sign in. Click on 'Add Catalog' menu icon. Select 'The Port Of Loading' available for your location (country) while adding the catalog item. Hint: When the 'Port Of Loading' is 'na', the catalog item will be considered for domestic (in country) trade only and will only be available for purchase to buyers that are from your location (country). When the 'Port Of Loading' is NOT 'na' then the product will be considered for international (global) trade and will be available for purchase to all globaSome readersSeller > How to add the domestic catalog bundles with sample images?
Sign in. Click on 'add catalog' menu icon. Select 'na' as port of loading while adding the catalog (product bundles). Hint: When the 'port of loading' is 'na', the product catalog will be considered for domestic (in country) trade only and will only be available for purchase to buyers that are from your location (country). Fill in the other details as required such as the quantity available for sale including the sample images. When the Buyer chooses the quantity and adds to the shopping cart,Some readersSeller > Will I be able to add the price in USD?
Yes, Select USD as the preferred currency at the time of sign up while adding the user profile. Please contact support if you need assistance.Few readersSeller > How do I obtain the QR Code to use for the product images to be uploaded?
Sign in. Click on 'Upload Images' menu icon. Locate/Search the product bundle you need to upload the actual product images for the buyer's review and confirm the purchase. Click 'Edit' icon. Notice the 'QR Code', 'Photo Gallery' and 'Camera' icons for each unit of the bundle. Click on the 'QR Code' to download the QR Code for the unit. Hint: Print the QR Code, paste it to the unit, make it clearly visible, take the picture of the unit along with the QR Code using the 'Camera' icon and upload theFew readersSeller > What should I do if I can not prepare the products for shipment?
Sign in. Click 'Contact Support' menu icon. Contact support using your preferred collaboration method. Support team will promptly respond and address the need.Few readersSeller > When will the new product be available to add the inventory?
The support team will review the new product added, connect with you to address any discrepancies and promptly notify you when the new product is published.Few readersSeller > Am I going to get the invoice?
Yes.The information related to invoice is sent to you via the email.Few readersSeller > What should I do if there is delay in preparing the products for shipment?
Sign in. Click 'Contact Support' menu icon. Contact support using your preferred collaboration method. Support team will promptly respond and address the need.Few readersSeller > How do I update the price of a product for all bundles?
Sign in. Click on 'Edit Catalog'. Locate/Search for the bundle. Edit the bundle using the 'Edit' icon. Update the price as required and save. Hint: In addition to the price, you can update other characteristics. You can also make the updates multiple bundles at once provided all those bundles have the same characteristics.Few readersSeller > How do I delete a product bundle from showing as available?
Sign in. Click on 'Edit Catalog'. Locate/Search for the bundle. Delete the catalog bundle using the 'Delete' icon. Hint: Once deleted, the catalog bundle will no longer be shown to the buyers as available. If the catalog bundle is temporarily unavailable for sale, you can also make the 'Bundles for Sale' as '0' so it will not show to the buyers as available.Few readersSeller > Do buyers see the same price that I added for the catalog bundle?
Yes. Buyers will see the same price added by you, in their local currency with real time currency conversion. If the Buyer and Seller are using the same currency, Buyer sees the same price added by the Seller.Few readersSeller > Where do I upload the actual product bundle images?
Sign in. Click 'Upload Images' menu icon. Locate/Search the product bundle you need to upload the actual product bundle images for the buyer's review and confirm the purchase. Click 'Edit' icon, upload images for each unit and save. Hint: The support team will review the uploaded images, connect with you to address any discrepancies and promptly publish your images to the buyers= for review and confirm the purchase. You can upload the images from the photo gallery or using the camera from your mFew readersSeller > How do I know the information of buyer and shipper associated to the purchase order?
Sign in. Click on 'Order Tracking' menu icon. Locate/Search for the purchase order. Find the information you are looking for. Hint: For any sort of queries, please contact support by clicking the 'Contact Support' menu icon.Few readersSeller > When will the new inventory I added be available for the buyers?
The support team will review the new inventory added, connect with you to address any discrepancies and promptly publish your inventory to the buyers.Few readersSeller > How to upload single image for the entire bulk order?
Launch mobile app. Sign in. During the upload image, turn ON the checkbox 'select to use only one image for the bundle'. This is helpful for sellers if the bundle consists of several units such as premium surface tiles of 1 ft by 1 ft. In such scenarios, sellers can leverage this feature to upload a single tile image for buyer's review.Few readers
Product Details
Seller > When do I choose the Price per Sq.Ft vs Price per Unit while adding the Bundles?
MightyStone® digital platform offers various types of products for trading. If the product falls under the surfaces category, for example, a granite slab, the seller will be able to provide the price per “Sq. Ft”. If the product falls under the non-surfaces category, for example, a Headstone & Monument, the seller will be able to provide the price per “Unit”.PopularSeller > How to view catalog bundle details?
Sign in. Notice the list of available catalog bundles on your home page.
Click on the thumbnail image displayed next to each catalog bundle image.
View the additional details of the catalog bundle.Few readersSeller > How to view sample catalog bundle images?
Sign in. Seller can add 2 required, 8 optional images and 1 optional video while adding each catalog bundle. After adding the catalog bundle, click on the Thumbnail image to view the sample images and videos.Few readersSeller > How does the platform recommend the number of units while adding the catalog bundle?
The recommended number of units by MightyStone® digital platform is based on the weight limit of a standard shipping container with six bundles filling in the container. For example, six bundles with a weight of the each bundle at 7333lb, will be 43998lb (6 times 7333) for the 20-foot container. If the seller provides a weight of the unit, the total units recommended for the bundle are based on 7333lb divided by the weight of the unit.Few readersSeller > I don’t see the Type I need while adding the bundles, how do I add it?
Please contact the MightyStone® digital platform customer success team to instantly get the additional Type added.Few readers
Customize Profile
Seller > How to trade both domestic and international?
Sign in. Click on 'Customize Profile' menu icon. In customize profile, turn on the 'Both' option to 'Trade Both Domestic And International'. Notice that you will now be able to add domestic (ships from port is 'na') and the international product bundles (ships from port is NOT 'na') with this option. If you want to trade exclusively domestic, turn on 'Domestic' option. With this option, you will only be able to select 'na' as the 'ships from port' while adding the product bundles. If you want tSome readersSeller > How to invite trading partners to my network?
Sign in. Click on 'Customize Profile' menu icon. Provide the list of emails of your trading partners separated by semicolon. Click on 'Send Invite' button.
Hint: An email will be sent, on behalf of you, to each of your invited business connection to join the platform. When the business connection (e.g. buyer, shipper, financier etc.) signs up, the business connection will automatically be added to your network. The business connections added to your network will be shown as favorites during theSome readersSeller > What features are offered in custom profile?
During the Sign up, customize profile screen is shown to you. You can also click on the 'Customize Profile' menu icon after Sign in. Hint: Use custom profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'customize profile' menu icon after sign in. For example, you can invite your business connection to join the platform. Your business connections will get the email to sign up. After they sign up, they wilSome readersSeller > How do I customize profile?
During the Sign up, customize profile screen is shown to you. You can also click on the 'Customize Profile' menu icon after Sign in. Hint: Use custom profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'customize profile' menu icon after sign in. For example, you can invite your business connections to join the platform. Your business connections will get the email to sign up. After they sign up, they wilFew readersSeller > How to add my preferences?
Sign in. Click on the 'Customize Profile' menu icon. Add you preferences. Hint: Notice that the 'customize profile' page is shown to you during the sign up.Few readersSeller > How to update my preferences?
Sign in. Click on the 'Customize Profile' menu icon. Update you preferences.Few readersSeller > How to enable the notifications?
You can optionally select the "Get notifications" preference in customize profile to receive the push and email notifications that you don't get by default. For additional information, please contact support.Few readersSeller > How to enable offering samples?
As a Seller, you can optionally offer sample to enhance your buyer's purchasing experience. You can select the "Offer samples" preference in customize profile to let your buyers know that you can provide samples.
While browsing through the products to purchase, buyers will see that you can provide samples for your products so buyer can contact you as needed.Few readersSeller > How to enable product preference?
Sign in. Click on 'Customize Profile' menu icon. The product preference can be chosen by industry(s), product type(s) offered by the industry(s), and the generic product catalog(s) name offered within the industry(s). If the generic product catalog(s) name is not relevant, Seller can add their own product(s) names to choose from while adding their product catalog(s). By choosing the generic product catalog(s) name, Seller can see the real-time pricing trends while adding or editing their productFew readersSeller > How to enable the financing services for the buyer?
As a Seller, you can optionally provide financing services to enhance your buyer's purchasing experience. You can select the "Offer financing" preference in customize profile to let your buyers know that you can provide financing services. Please make sure your financing agent / bank / financing company agent is signed up into the platform using the mobile app using financier role and joins your network.
While browsing through the products to purchase, buyers in your network will see that youFew readersSeller > How to enable offering inspection service?
As a Seller, you can optionally facilitate inspection services to enhance your buyer's purchasing experience. You can select the "Offer inspection" preference in customize profile to let your buyers know that you can facilitate inpsection services.
While browsing through the products to purchase, buyers will see that you can facilitate inspection services for your products. Buyer can connect with you for additional information or select a 3rd party onsite/remote inspection company using the liFew readersSeller > How to enable offering refund?
As a Seller, you can optionally offer refund to enhance your buyer's purchasing experience. You can select the "Offer refund" preference in customize profile to let your buyers know that you can provide refund.
While browsing through the products to purchase, buyers will see that you can provide samples for your products so buyer can contact you as needed for additional details on your refund policy.Few readersSeller > How to enable country preference?
Selecting country preference in customize profile is required. Based on the Country preferences selected, buyers from those countries will only see the seller products.Few readersSeller > How to enable other preference?
Other preference in customize profile has options for you to choose depending on your role. Please review the helpdesk article relevant to each option or contact support for additional assistance.Few readers
Support
Seller > What's new in the latest release?
2.2.328+1428
Published date: October 31, 2024
The payment for the buyer via wire transfer is now divided into two equal parts when the seller provides a zero down payment option. Specifically, when the seller allows the buyer to place a purchase order without an initial payment, the total amount due is separated into two installments. This arrangement permits the buyer to make the first installment after assessing the images of the shipment uploaded by the seller, while the second installmentSome readersSeller > How to submit a support incident?
Sign in. Click on 'contact support' menu icon. Provide the description of the issue in the text box provided above the 'Submit Incident' button. Click 'Submit Incident' button to submit the incident.Few readersSeller > How to call support?
Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, whatsapp, chat and submit incidents.Few readersSeller > How to email support?
Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, whatsapp, chat and submit incidents.Few readersSeller > How to chat with support?
Sign in. Click on 'Contact Support' menu icon. Click 'Chat With Support' icon to submit the incident.Few readers
Shipping
Seller > How to enable the shipping services for the buyer?
As a Seller, you can optionally provide shipping services to enhance your buyer's purchasing experience. You can select the "Offer shipping" preference in customize profile to let your buyers know that you can provide shipping services. Please make sure your shipping agent is signed up into the platform using the mobile app using shipper role and joins your network.
While browsing through the products to purchase, buyers will see that you can provide shipping services when your products are purFew readersSeller > How do I track the order I am shipping?
MightyStone® digital platform enables the sellers to provide shipping services. When the buyer chooses the seller to ship the purchased product bundles, the seller should be able to track the shipment. The seller will be able to upload the digital documents showing that the product has been shipped and delivered. In addition, the seller can provide real-time shipment tracking updates for the buyer when the product bundle is in transit.Few readersSeller > How do I add shipping charges as an instant quote for a buyer?
MightyStone® digital platform enables sellers to update the price instantly to complete the sale. For example, when a buyer adds the product bundle to the shopping cart, and contacts the seller via chat/email/phone, to include the shipping charges and/or to update the number of units in the bundle, the seller should be able to access the “Select” inventory that was selected by the buyer and add the shipping charges and/or update the number of units in the bundle. The price updated by the sellerFew readersSeller > How do I update the shipment status for the buyer?
MightyStone® digital platform enables the sellers to provide shipping services. When the buyer chooses the seller to ship the purchased product bundles, the seller should be able to track the shipment. The seller will be able to upload the digital documents showing that the product has been shipped and delivered. In addition, the seller can provide real-time shipment tracking updates for the buyer when the product bundle is in transit.Few readersSeller > How does shipping apply to per sq. FT and Per Unit?
MightyStone® digital platform enables sellers to update the price instantly to complete the sale. For example, when the buyer adds the product bundle to the shopping cart, and contacts the seller via chat/email/phone, to include the shipping charges, the seller should be able to access the “Select” inventory that was selected by the buyer and add the shipping charges. If the product bundle falls under the surface category, shipping charges added by the seller will be updated to the price per sq.Few readers