Quick Start Guide

• Shipper > How to get started?

  Greetings! Welcome to the MightyStone® family. Please follow the steps listed below and rapidly begin your success journey with MightyStone®. Install Mobile App: MightyStone® is a technology innovation company focusing on digital business enablement for businesses worldwide. Access the MightyStone® platform conveniently through the MightyStone® granite mobile app availaPopular

• Shipper > How do I benefit from the referral program?

  Shippers can reduce their platform fees through the referral program. For every new business connection a shipper refers, such as another shipper, buyer, seller, or financier, the referring shipper receives a 0.25% discount on platform fees for 180 days after the referral completes their first transaction. This discount applies until the referring shipper's fees reach the lowest rate offered in the Emerald plan.Few readers

Install

• Shipper > How to install?

  Go to Apple AppStore if your mobile device runs iOS. Go to Google PlayStore if your mobile device runs Android OS. The mobile app supports multiple iOs and Android OS versions. The mobile app support both phones and tablets that run iOs and Android OS. Search for MightyStone. Install MightyStone mobile app. Hint: When a new version of the MightyStone mobile app is released, the older version mobile app prompts you to upgrade during the sign in. Close the mobile app, repeat the steps above to quiSome readers

• Shipper > Where can I find the links to install the mobile app?

  Please use the links below to install the MightyStone® granite mobile app, to access the MightyStone® digital platform for premium surfaces that include but not limited to: Granite, Marble, Quartzite, Limestone, Sandstone, Travertine, Soapstone, Slate, Quartz, Concrete, Ceramic, Porcelain, Solid Surface, Recycled Glass, Recycled Aluminum, Zinc etc. iOS devices: https://apps.apple.com/us/app/mightystone-granite/id1516133847 Android devices: https://play.google.com/store/apps/details?id=com.mightFew readers

• Shipper > What are the benefits and features of MightyStone®?

  MightyStone® Enabling LEAN Trading Worldwide Welcome to MightyStone®, the digital platform that can revolutionize your business. With MightyStone®, you can unlock global opportunities and take your business to new heights. Power up your business with MightyStone®! Are you ready to take your business to the next level? Discover the power of MightyStone®. Our digital platform empowers businesses with cutting-edge features and advanced functionalities that will revolutionize your operations. FroFew readers

• Shipper > Where can I find more information on MightyStone®?

  Please access more information at: https://granite.mightystone.help/en/category/shipper-gj82in/Few readers

• Shipper > Where can I find the user manual?

  Shipper manual can be found at https://www.mightystone.com/mightystoneshippermanual.pdfFew readers

Sign up

• Shipper > What services are offered by MightyStone® digital platform?

  Greetings! MightyStone® digital platform enables you to operate as a digital business instantly. From secure payment methods to customizable branding options, cross-border connections, and round-the-clock support, MightyStone® has it all. Listed below are the detail set of features and services offered to the users of the platform:Few readers

• Shipper > How do I request for a demo?

  For the MightyStone digital platform feature demonstration or for the demo on how to get started, please contact the customer success team through any of the support channels such as call, chat, WhatsApp, email, social media, in-app etc. You can also directly book the time in some of our customer success team member's calendars available in different time zones using the links below: https://calendly.com/yamini-sankarrao-mightystone/30min https://calendly.com/himanshu-kumar-mightystone/30minFew readers

• Shipper > How to sign up?

  Install MightyStone granite mobile app from App Store or Play Store on your mobile device. Launch the mobile app. Click on Sign up link. Provide email and password for your login. Choose the 'Shipper' role you play in marketplace. Choose the country from where you operate your business from. Agree terms and click Sign Up. Apple AppStore Google PlayStoreFew readers

• Shipper > How to select pricing plan during sign up?

  Launch mobile app. Click on 'Sign Up' link. Follow the steps to sign up. Select the pricing plan while adding the user profile during the sign up process. For more information on pricing model, please visit: https://www.mightystone.com/pricing.htmlFew readers

• Shipper > Where can I find the Terms of Services?

  Please click on the URLs listed below to access the Terms of Services. The menu item TOS on the website, when clicked will also provide the Terms of Services. https://www.mightystone.com/terms.html https://www.mightystone.help/terms.htmlFew readers

Sign in

• Shipper > How to sign in?

  Launch the mobile app on your mobile device. The mobile devices supported include but not limited to phones and tablets that run iOS and Android OS. Sign in using your credentials. Apple AppStore Google PlayStoreSome readers

• Shipper > How to reset password?

  Launch the app. On Sign in page, provide the sign in email. Click the 'Reset password'. Follow the instructions to reset the password.Few readers

• Shipper > How to verify phone during sign up?

  Based on your location, phone verification is also enabled by the platform in addition to email verification during the sign up process. After providing the phone number on Sign Up page, a code will be sent to your phone. Collect the code and provide it when requested on the sign up page. Once the code is verified, continue with the rest of the sign up process.Few readers

• Shipper > How to verify email during sign up?

  Notice the message that the email has been sent for verification. Launch your email application. Click on the email received from MightyStone for email verification. Hint: Please check your spam folder if it's the first time you are receiving the email from MightyStone. Click on the link provided in the email body to verify that the email id you used for sign up. Notice the message that says the email has been verified. Click Sign up button to continue with the rest of the sign up process. yoFew readers

User Profile

• Shipper > How to update pricing plan in user profile?

  Launch the app. Sign in. Click on User Profile. Update the plan and save. For more information on pricing model, please visit: https://www.mightystone.com/pricing.htmlFew readers

• Shipper > How to add user profile?

  Install the mobile app. Sign up as buyer. Verify details to Sign in. Add user profile during this first time sign in.Few readers

• Shipper > How do I get my account removed / deleted?

  Please contact support to remove / delete your account after logging in to the app.Few readers

• Shipper > How to update user profile?

  Sign in. Click on the 'User Profile'. Update the field that are editable and save.Few readers

Onboarding

• Shipper > Where do I confirm the deposit amounts received?

  Sign in. Verify deposit info by following the instructions.Popular

• Shipper > Who is the provider that performs the automated onboarding?

  Stripe performs the automated onboarding.Few readers

• Shipper > Why is onboarding required?

  The platform considers the sellers as connected accounts for prompt payouts.Few readers

• Shipper > Why are my bank details needed for the manual onboarding?

  To establish you as a connected account for efficient payout purposes, we deposit two small amounts to your bank account for you to verify.Few readers

• Shipper > What are the available onboarding methods?

  The platform supports automated (preferred) and manual onboarding methods. The automated onboarding method is performed by Stripe where available. The manual onboarding requires the platform to send two small deposits to you to verify and establish as a connected account.Few readers

• Shipper > Why is onboarding successfully with the third party critical?

  MightyStone® digital platform requests the shipper, as the connected account, to onboard through third-party verification. When the shipper onboards successfully through the 3rd party verification, buyers will see the verified status badge for the seller while browsing through the seller's products. The verified status is critical for the seller so that the buyer can purchase confidently.Few readers

• Shipper > How do I receive the verified status badge?

  MightyStone® digital platform requests the shipper, as the connected account, to onboard through third-party verification. When the shipper onboards successfully through the 3rd party verification, buyers will see the verified status badge for the seller while browsing through the seller's products.Few readers

Shipping Charges

• Shipper > How do I update the shipping charge of a specific route?

  Sign in. Click on 'Shipping Charges' menu. Click 'Edit' icon, update the shipping charges and save.Popular

• Shipper > How to update the shipping charges of a specific route negotiated with the buyer?

  Sign in. Click on 'Selected Inventory' menu icon. Locate/Search the shipping charges that you want to update the price for the buyer. Edit the shipping charge to update the price and save. Hint: The price updated is updated exclusively for that specific shipping charge of the buyer's transaction only. Please ensure your buyer refreshes the shopping container by clicking the shopping container icon to see the updated price. youtube How to update the shipping charges of a specific route negotiSome readers

• Shipper > Do buyers see the same price that I added for the shipping charges?

  Yes. Buyers will see the same price added by you.Some readers

• Shipper > How to add the international shipping charges?

  Sign in. Click on 'Shipping Charges' menu icon. Add international shipping charges. Hint: If the 'Port Of Loading' is 'na' then the product bundle is limited to domestic trade (meaning can be shipped only within your location/country). If the port of loading is not 'na' then the product bundle is international. You can set in customize profile, your preference to view only domestic product bundles, or just the international product bundles or both. youtube How to add the international shippiFew readers

• Shipper > How to add the domestic shipping charges?

  Sign in. Click on 'Shipping Charges' menu icon. Add domestic shipping charges. Hint: If the 'Port Of Loading' is 'na' then the product bundle is limited to domestic trade (meaning can be shipped only within your location/country). If the port of loading is not 'na' then the product bundle is international. You can set in customize profile, your preference to view only domestic product bundles, or just the international product bundles or both. youtube How to add the domestic shipping chargesFew readers

• Shipper > How do I delete the shipping charges from showing as available?

  Sign in. Click on 'Shipping Charge' menu icon. Locate/Search for the shipping charge. Delete the shipping charge using the 'Delete' icon. Hint: Once deleted, the bundle will no longer be shown to the buyers as available. You can also edit and change the status instead.Few readers

• Shipper > How do I know the information of buyer and sellers associated to the purchase order?

  Sign in. Click on 'Order Tracking' menu icon. Locate/Search for the purchase order. Find the information you are looking for. Hint: For any sort of queries, please contact support by clicking the 'Contact Support' menu icon.Few readers

• Shipper > How do I add shipping charges to provide shipping outside my home country?

  Currently the shippers can add the shipping service from anywhere to their location (country). This means the shipper (freight forwarder) is made available for the buyer to select during the checkout process when shipper's location (country) equals to buyer's location (country). If you prefer to add shipping charges outside your location (country), please sign up and create new shipper account(s) for the location outside your home country. Please contact support for additional information.Few readers

• Shipper > Am I going to get the invoice?

  Yes.The information related to invoice is sent to you via the email.Few readers

• Shipper > When will the new shipping charges be available for the buyers?

  The support team will review the new shipping charges added, connect with you to address any discrepancies and promptly notify you when the new shipping charges are published.Few readers

• Shipper > Will I be able to add the price in USD?

  Yes, Please contact support if you need assistance.Few readers

• Shipper > How to add international shipping charges?

  Sign in. Click on 'Shipping Charges' menu icon. Add domestic shipping charges. Hint: If the 'Port Of Loading' is 'na' then the product bundle is limited to domestic trade (meaning can be shipped only within your location/country). If the port of loading is not 'na' then the product bundle is international. You can set in customize profile, your preference to view only domestic product bundles, or just the international product bundles or both.Few readers

Shipping

• Shipper > How to whatsapp buyer?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Whatsapp Buyer' icon for each product bundle in the shopping container. Click on whatsapp con to launch whatsapp application configured in your mobile device. Hint: The from user of the whatsapp is the whatsapp phone number of your mobile device.Few readers

• Shipper > What documentation do I need to upload for each product bundle prior to changing the status to Shipped?

  Upload the critical documentation such as bill of lading to each product bundle to be shipped.Few readers

• Shipper > What documentation do I need to upload for each product bundle prior to changing the status to Delivered?

  Upload the delivery receipt with the buyer signature to each bundle prior to completing the delivered transaction.Few readers

• Shipper > Where do I view the bundles by purchase order that are ready to be delivered?

  Sign in. View the list of product bundles ready to be delivered. Hint: Click on the 'Home' menu icon to return to the home page to view the list of product bundles ready to be delivered.Few readers

• Shipper > How to sms buyer?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Sms Buyer' icon for each product bundle in the shopping container. Click on sms con to launch phone application configured in your mobile device. Hint: The from user of the sms is the phone number of your mobile device.Few readers

• Shipper > Where do I view the bundles by purchase order that are ready to be shipped?

  Sign in. Click on 'Ready To Ship' menu icon. View the list of product bundles to ship.Few readers

• Shipper > How to email seller?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Email Seller' icon for each product bundle. Click on email con to launch email application configured in your mobile device. Hint: The from user of the email is the user you configured in your email application. Add your email account in your mobile device if the email is not configured yet on your mobile device.Few readers

• Shipper > How to email buyer?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Email Buyer' icon for each product bundle in the shopping container. Click on email con to launch email application configured in your mobile device. Hint: The from user of the email is the user you configured in your email application. Add your email account in your mobile device if the email is not configured yet on your mobile device.Few readers

• Shipper > Where do I provide the updates to track the shipping?

  Sign in. Click on 'Shipment Tracking' menu icon. Click on edit icon, update the tracking information and save. Hint: The updated tracking information will be available for buyers to view.Few readers

• Shipper > How to call seller?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Call Seller' icon for each product bundle in the shopping container. Click on call con to launch phone application configured in your mobile device. Hint: The from user of the call is the phone number of your mobile device.Few readers

• Shipper > How to call buyer?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Call Buyer' icon for each product bundle in the shopping container. Click on call con to launch phone application configured in your mobile device. Hint: The from user of the call is the phone number of your mobile device.Few readers

• Shipper > How to whatsapp seller?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Whatsapp Seller' icon for each product bundle in the shopping container. Click on whatsapp con to launch whatsapp application configured in your mobile device. Hint: The from user of the whatsapp is the whatsapp phone number of your mobile device.Few readers

• Shipper > How to sms seller?

  Sign in. Click on 'Order Tracking' menu icon. Notice the 'Sms Seller' icon for each product bundle in the shopping container. Click on sms con to launch phone application configured in your mobile device. Hint: The from user of the sms is the phone number of your mobile device.Few readers

Search

• Shipper > How to search for a specific shipping charge?

  Sign in. Provide the 'Ships From' or 'Ships To' to the Search string. Click the magnifying glass to search. Notice the specific shipping charge if one exists.Some readers

• Shipper > How to perform search?

  Sign in. If you notice a Search box at the top middle of the page, the search is enabled to search the content displayed on the page. Hint: For example, after you sign in to see the list of available product bundles, you can search for a specific product by product type or color as described inside the Search box.Few readers

• Shipper > How do I know the search result string in search results?

  Sign in. View the list of product bundles to ship. Provide a search string such as product type and click search Notice the message on the top that shows results shown for "Search String"Few readers

• Shipper > Where are all my available shipping charges displayed?

  Sign in. Click on 'Shipping Charges'. Notice all the shipping charges you added.Few readers

Product Details

• Shipper > How to view sample product bundle images?

  The platform offers a wide variety of trusted payment methods provided by the industry standard gateways. The payment methods displayed for you to use during the checkout after clicking the shopping container and accepting the terms of service, depend on your location (country). Available payment methods include but not limited to are: net banking, ach bank debit, sepa debit, alipay, paypal, giropay, bancontact, eps, ideal, p24, sofort, wiretransfer, paylater. Available payment gateways includeFew readers

• Shipper > How to view product details?

  Sign in. Notice the list of available catalog bundles on your home page. Click on the product image displayed next to each catalog bundle image. View the additional details of the catalog bundle.Few readers

Order Tracking

• Shipper > How to do order tracking?

  Sign in. Click on the 'Order Tracking' menu item. Hint: You will see the product bundles by each purchase order here. Leverage the search feature to filter the product bundles. For example, copy the purchase order, paste it in search box and click the magnifying glass icon to search. You will see the product bundles that are part of that purchase order. You can also click the product image to see additional details.Few readers

• Shipper > How to automatically send order details to support?

  Sign in. Click on the 'Order Tracking' menu item. Click on the 'Email Support' icon displayed next to the product bundles. The email application in you mobile device launches with a new email composed automatically to support team with the product bundle details listed in the email body. Add your query to the email body and email subject as required and send the email to support team. Hint: You will see the product bundles by each purchase order here. Leverage the search feature to filter the prFew readers

• Shipper > What are the status changes of a purchase order?

  After you checkout, the transaction status changes from Purchased->Uploaded->Confirmed->Shipped->Delivered.Few readers

Favorite

• Shipper > How to know my favorite?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, add the buyer, shipper and/or the financier to your network. Notice that the buyer, shipper and/or financier you added to your network will have a heart symbol displayed next to their product or service offering, as applicable.Few readers

• Shipper > How to set my favorite?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, add the buyer, shipper and/or the financier to your network. Notice that the buyer, shipper and/or financier you added to your network will have a heart symbol displayed next to their product or service offering, as applicable.Few readers

Customize Profile

• Shipper > How to invite trading partners to my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide the list of emails of your trading partners separated by semicolon. Click on 'Send Invite' button. Hint: An email will be sent, on behalf of you, to each of your invited partner to join the platform. When the trading partner (e.g. buyer, shipper, financier etc.) signs up, the trading partner will automatically be added to your trading network. The trading partners added to your network will be shown as favorites during the mobile app navigFew readers

• Shipper > What features are offered in custom profile?

  During the Sign up, customize profile screen is shown to you. You can also click on the 'Customize Profile' menu icon after Sign in. Hint: Use custom profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'Customize Profile' menu icon after sign in. For example, you can invite your trading partners to join the platform. Your trading partners will get the email to sign up. After they sign up, they will be auFew readers

• Shipper > How to add my preferences?

  Sign in. Click on the 'Customize Profile' menu icon. Add you preferences. Hint: Notice that the 'Customize Profile' page is shown to you during the sign up.Few readers

• Shipper > How do I customize profile?

  During the Sign up, customize profile screen is shown to you. You can also click on the 'Customize Profile' menu icon after Sign in. Hint: Use custom profile during the sign up process to set your preferences for a unique user experience. You can always change your preferences by clicking the 'Customize Profile' menu icon after sign in. For example, you can invite your trading partners to join the platform. Your trading partners will get the email to sign up. After they sign up, they will be auFew readers

• Shipper > How to update my preferences?

  Sign in. Click on the 'Customize Profile' menu icon. Update you preferences.Few readers

• Shipper > How to enable the notifications?

  You can optionally select the "Get notifications" preference in customize profile to receive the push and email notifications that you don't get by default. For additional information, please contact support.Few readers

• Shipper > How to enable other preference?

  Other preference in customize profile has options for you to choose depending on your role. Please review the helpdesk article relevant to each option or contact support for additional assistance.Few readers

Push Notifications

• Shipper > How to send instant notifications to sellers in my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide notification message in the text box shown above the 'Notify Sellers' button. Click on 'Notify Seller' button. Hint: A push notification will be sent, on behalf of you, to sellers in your network.Few readers

• Shipper > What kind of push notifications are sent and when?

  As a seller, you receive push notifications during the transaction as shown below: Deposits made. Please verify. Product purchased. No action needed. Product confirmed. Please prepare to ship. Customize Buyer can send to Shipper. Transaction feedback.Few readers

• Shipper > How to send instant notifications to financiers in my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide notification message in the text box shown above the 'Notify Financiers' button. Click on 'Notify Financiers' button. Hint: A push notification will be sent, on behalf of you, to financiers in your network.Few readers

• Shipper > How to send instant notifications to buyers in my network?

  Sign in. Click on 'Customize Profile' menu icon. Provide notification message in the text box shown above the 'Notify Buyers' button. Click on 'Notify Buyers' button. Hint: A push notification will be sent, on behalf of you, to sellers in your network.Few readers

Email Notification

• Shipper > What kind of email notifications are sent and when?

  As a shipper, you receive email notifications during the transaction as shown below: Send email when product is purchased. Send email when purchase confirmed with invoice info. Send email when shipped. Send email when delivered.Some readers

Rating

• Shipper > How to share rating?

  Sign in. Click on the 'Ratings Tracking' menu icon. Provide rating by clicking the stars. Share the ratings with the stakeholder by clicking the 'Share Rating' icon. Hint: Notice that the ratings can be provided to the orders delivered. The ratings help sharing the constructive feedback to the stakeholders involved in the transaction.Some readers

• Shipper > How to add rating?

  Sign in. Click on the 'Ratings Tracking' menu icon. Provide rating by clicking the stars. Hint: The ratings help sharing the constructive feedback to the stakeholders involved in the transaction.Few readers

Support

• Shipper > How to chat with support?

  Sign in. Click on 'Contact Support' menu icon. Click 'Chat With Support' icon to submit the incident.Few readers

• Shipper > How to submit a support incident?

  Sign in. Click on 'Contact Support' menu icon. Provide the description of the issue in the text box provided above the 'Submit Incident' button. Click 'Submit Incident' button to submit the incident.Few readers

• Shipper > How to call support?

  Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, whatsapp, chat and submit incidents.Few readers

• Shipper > How to email support?

  Sign in. Click on 'Contact Support' menu icon. Hint: You will be able to email, call, sms, whatsapp, chat and submit incidents.Few readers

• Shipper > What's new in the latest release?

  2.2.328+1428 Published date: October 31, 2024 The payment for the buyer via wire transfer is now divided into two equal parts when the seller provides a zero down payment option. Specifically, when the seller allows the buyer to place a purchase order without an initial payment, the total amount due is separated into two installments. This arrangement permits the buyer to make the first installment after assessing the images of the shipment uploaded by the seller, while the second installmentFew readers

Payout

• Shipper > Where do I expect the payout?

  The payout is made to the bank account that you have established with the platform during the onboarding process.Few readers

• Shipper > What would be my payout?

  The payout depends on the plan from the pricing model you chose. Please notice that major portion of the platform charges will be distributed to the cloud service and payment gateway providers. For example: if you are Emerald plan member, the Platform charges are currently at 5.78% of your quoted price, the payout for you will be 94.22% of the total amount you sold. e.g.: for every $1 you sell on the platform, your payout is $0.9422. if you are Ruby plan member, the Platform charges are currFew readers

• Shipper > Is my payout variable?

  No. The payout is not variable and will be based on the plan you chose from the pricing model. You will be notified far in advance when the platform charges change in your plan due to various factors such as charges related to infrastructure, usage, payment gateways, support or operations requirements etc.Few readers

• Shipper > When do I expect the payout?

  The payout is made right after buyer confirms the receipt of the product bundles sold.Few readers

• Shipper > What are the platform charges?

  Platform charges are currently at promotional rate 11.12% of your quoted price. This means payout for you will be 88.88% of the total amount you sold. e.g.: for every 1 you sell on the platform, your payout is 0.8888. We try to keep the platform charges as low as possible so you get the best payout possible. Please notice that major portion of the platform charges will be distributed to the cloud service and payment gateway providers.Few readers

Process

• Shipper > What is the end to end delivery process?

  A bundle with premium surface products added by a seller is considered a "unit for purchase" by the buyer. A Maximum of 6 such bundles can fit in one 20-foot container. The weight of premium surface products that fit in each bundle must be equal to or lesser than the maximum weight allowed in each bundle. This weight will be calculated automatically based on the dimensions of the premium surface products and the seller will be notified of this information at the time of adding the bundles. OnceFew readers

• Shipper > How to trade both domestic and international?

  Sign in. Click on 'Customize Profile' menu icon. In customize profile, turn on the 'Trade Both Domestic And International'. Notice that you will only be able to add domestic (ships from port is 'n') and the international product bundles (ships from port is NOT 'na').Some readers